A product does not fit. Can I return it?
If a product does not fit you can surely send it back 14 days from ordering. Of course only if the item is still in the same condition as it was when it arrived.
After receiving the returning items you get your refund instantly. Only the shipping fee needs to be paid by you.
How long does an order take to be shipped to my home?
That depends on the country you are from. We send every order via GLS insured shipping.
Austria & Germany 3-5 workdays
Swiss & FL 6-12 workdays
Rest Europe 12-25 workdays
Rest World 25-30 workdays
Where can I pick up my order?
There are 2 places where you can pick up your order:
Nenzing, Vorarlberg, Austria
Meidling, Vienna, Austria
After ordering with local pick up chosen we will get in touch with you with the exact address.
What comes with an order?
Your order comes with a logo printed silver carabiner and a handful of INTROVRT Stickers. All wrapped up with a unique self-printed bag.
Everything made with love! 🙂
How is the sizing?
INTROVRT pieces are pretty big in size. It’s all a bit oversized.
Means our size “Small” is a normal “Medium” our size “Medium” is a normal size “Large” and so on. You can also find the height of the model and the size of the piece she/he is wearing on each product page. If you are still not sure if it will fit please don’t hesitate to get in touch with us via Instagram, Facebook messenger or email.
How much is the shipping fee?
I really try to lower the shipping fee to its minimum. But still, I need to charge it.
Rest Europe 19€ & America 60€
How do I return something?
Take the invoice you got and cross everything you want to keep. Put those pieces you want to return with the invoice in the bag it came with and ship it back to me. You can find the address here. You can take a shipping company of your choice.
Lost your invoice?
Get it in your account. Open the left sidebar on iamintrovrt.com navigate to “my account” and then click on the print-button right to your order.